Support

Support

A question, a bug, an invoice?

Write to support@novair.app, in English or French. Ideas and remarks are welcome too: send feedback.

Activate Pro

Gumroad e-mails your licence key right after the purchase, and it is on your receipt. Press Ctrl+Shift+P (Cmd+Shift+P on Mac), run “ARXML Compare: Enter my Pro Licence Key” and paste the key from your Gumroad e-mail. “ARXML Compare Pro is active. Thank you!” confirms it. Activation needs one connection to api.gumroad.com from the computer that reads your files (in a Remote-SSH, WSL or dev container window, the remote computer), through your VS Code proxy settings.

No key in your inbox? Check your spam folder, then write to us with the e-mail address used for the purchase.

Machines

One key for one person, on up to 5 machines. A machine is counted the first time the key is activated in a VS Code installation: a new computer, VS Code reinstalled with its data erased, or a non-persistent virtual desktop whose identifier changes. Entering the key again, trying again after a network error, removing and re-entering it on the same installation, or updating the extension uses nothing. New computer or VS Code reinstalled? Write to support@novair.app with your purchase e-mail and we reset the count.

Invoice

Need an invoice? Use the “Generate” link at the bottom of your Gumroad receipt: enter your name and business address, add what your accounts need under “Additional notes”, and download the PDF. An EU business that paid VAT can enter its VAT number there: Gumroad refunds the VAT and the invoice shows no VAT. Gumroad cannot change an invoice afterwards.

Refund

Refund within 14 days, no questions asked: write to support@novair.app.

A file is not read or compared as expected

Compared: signals, PDUs, frames (CAN, CAN FD, LIN, FlexRay), ports and interfaces, software components, and every other element that has a SHORT-NAME, by AR-PATH and in any order. Ignored: UUIDs, ADMIN-DATA, timestamps and, by default, descriptions. Not compared: ECUC configuration values. A renamed or moved element shows as removed and added. Variants are compared as written, not resolved. Tables read AUTOSAR 4 files (schema r4.0); AUTOSAR 3 files open in the tree only. Ethernet: PDUs only, with no table for sockets or SOME/IP services (their changes appear under Other).

Write to us with the message shown by the extension, the AUTOSAR schema of the file (shown under its name) and its size. Please do not send ARXML files covered by a confidentiality agreement: a description of the element is enough to start.